Terms and Conditions
The International Balloon Flight Company (Australia) Pty Ltd, trading as Hunter Valley Ballooning and Hunter Valley Hot Air Ballooning.
Please take the time to read and understand these Terms and Conditions. If you have any concerns or problems, please contact us before you purchase a Gift Voucher or make a booking, or upon receipt of your Gift Voucher or Booking Confirmation. Treat your ticket or voucher as you would any other Airline ticket as our Terms and Conditions are comparable to the rest of the Aviation Industry.
Under no circumstances will The International Balloon Flight Company be liable for direct, indirect, consequential or incidental damages, including but not limited to lost or damaged property, lost profits or savings or damages or disappointment. You will be required to complete an indemnity form prior to flying.
The International Balloon Flight Company may arrange for your flight to be carried out by another balloon company. In such instances, The International Balloon Flight Company accepts no liability in connection with such services or for any loss, injury, or damages to in respect to person or property. The International Balloon Flight Company reserves the right to alter contents of product when deemed necessary.
2. ALTERATION & CANCELLATION OF A BOOKING
In the unfortunate event you should have to alter or cancel your booking certain fees & conditions apply:
GIFT VOUCHERS & FLIGHT VOUCHERS ARE NON-REFUNDABLE. REFUNDS ARE ONLY AVAILABLE TO FLEXI VOUCHER HOLDERS.
INDIVIDUALS AND GROUPS OF LESS THAN 10 PEOPLE:
IF YOU WISH TO CANCEL AND RECEIVE A REFUND
- Within 72 hours of the flight you will not receive a refund.
- Between 72 hours and 7 days prior to the flight, a $25 per person cancellation fee will be deducted from your
- With more than 7 days notice of a flight, a $25 per booking fee will be deducted from your refund.
IF YOU WISH TO ALTER YOUR FLIGHT BOOKING
- NO changes are permitted within the 72 hours prior to your flight.
- A $25 per person rebooking fee will be charged for flight date alterations prior to this 72 hour period.
CORPORATE GROUPS AND GROUP BOOKINGS OF 10 OR MORE PEOPLE:
IF YOU WISH TO ALTER YOUR BOOKING OR CANCEL SOME OR ALL PASSENGERS ON YOUR BOOKING AND RECEIVE A REFUND (Please note that a minimum 15% deposit is due on the initial day of booking for all corporate groups bookings.)
- Within 14 days of the flight you will not receive a refund. Changes to date will not be accepted.
- Between 14 days and 21 days prior to a flight, a $25 per person cancellation fee will be deducted from your
refund. A $50 fee will apply to change of date.
- With more than 21 days notice of a flight, changes to date or passenger numbers can be made but for cancellation of entire booking a $50 per booking fee will be deducted from your refund.
The International Balloon Flight Company reserves the right to amend these fees and notice periods.
3. FAILURE TO SHOW
You will lose the full cost of your flight if you fail to show for your flight no matter what the reason. No refunds or flight rescheduling are allowed. You may send someone else in your place if you wish. Please let us know the name of the replacement person before the flight. If you are unduly concerned about your ability to attend the flight, travel insurance is recommended (contact your Insurance Broker).
When special circumstances arise, some of these Terms and Conditions may be superseded by those published on your booking confirmation documentation or Gift Voucher.
4. GIFT VOUCHERS & FLIGHT VOUCHERS
Vouchers are valid only when fully paid by the purchaser or distributor. Vouchers, other than the Flexi Voucher cannot be refunded, either in part or in full, or be redeemed for cash. Vouchers are transferable to other individuals with written permission of the voucher holder and are valid only for the period indicated thereon. Once the voucher has been redeemed (i.e. the flight date has been booked) all other terms relating to Alteration and Cancellation apply, however the value remains non-refundable.
Your Voucher is strictly valid until the Expiry Date shown on your Voucher, and you must fly within that period. Should you need to extend the validity of your gift voucher beyond the expiry date, a 3 month extension is available at $75 per voucher. No further extensions are permitted beyond this period. Please note that it may take several attempts to fly before a successful launch is achieved so Voucher holders need to book well in advance of the expiry date.
Weekend flights are always popular and may be booked out for a few weeks in advance. Please consider this when making your arrangements. We do not fly pregnant ladies, the disabled or people recovering from major operations. In this instance, vouchers are fully transferable.
5. FLIGHT DURATION
Flight duration is approximately 45 minutes to 70 minutes.
6. WEATHER, MECHANICAL, STAFFING & OTHER SAFETY CONDITIONS
Hot air ballooning relies on suitable weather conditions in order to proceed safely. Additionally, flights may depend on mechanical performance or staffing availability. When conditions are deemed by The International Balloon Flight Company to be unsuitable or unsafe to proceed, then the flight will be cancelled. Similarly a flight may be postponed due to less than minimum numbers being achieved.
In the unfortunate event that a flight must be delayed, rescheduled or cancelled due to any factor, The International Balloon Flight Company will hold payment and offer alternative dates. Vouchers, other than the Flexi Voucher are non-refundable. If you require a refund of a Flexi- voucher for a flight The International Balloon Flight Company has cancelled, a $15 admin fee per booking applies or $50 in the case of corporate and large group bookings. The International Balloon Flight Company will not accept any liability for travel, accommodation, inconvenience or other cost incurred or lost through such cancellations.
7. REBOOKING YOUR FLIGHT
If your flight has been cancelled due to inclement weather conditions, please contact our office as soon as possible to rebook. Payment received for your flight will be held in credit and applied to the rebooking. Rebooking of Flight Vouchers and Flexi Vouchers must be done before the Expiry date of the voucher. This is generally 12 months from the first cancelled flight unless otherwise stipulated. Gift Vouchers will need to be rebooked before the expiry date of the voucher. There will be no refunds for bookings held on our system for longer than 12 months. Being a weather dependant activity it may take several attempts to fly.
8. YOUR RESPONSIBILITIES
(a) It is your responsibility to ensure that you have received booking confirmation details of your flight: please notify our office immediately and prior to your flight date if you do not have this information. You are required to follow our check-in procedures outlined on your Booking Confirmation prior to your flight.
(b) In the interests of safety, you undertake to follow the instruction of the pilot and ground crew, comply with any local codes of conduct and act sensibly and prudently at all times. You also agree to indemnify The International Balloon Flight Company, it's owners, officers and employees for all loses and/or damage arising from any act or default on your part or the part of a member of your party. Under no circumstances at any time during the supply of Services should you or a member of your party be under the influence of drugs or alcohol, nor should you take medication that could effect or impair your judgment at this time.
(c) Check with your medical practitioner if you have a pre-existing medical condition that may be affected by the physical nature of hot air ballooning. Please be advised you will be asked to sign a health statement and waiver at our meeting point prior to your flight. You agree to indemnify The International Balloon Flight Company, it's owners, officers and employees against any incident related to your health occurring during or after the supply of the Services. We do not fly pregnant ladies, the disabled, or people recovering from major operations.
(d) Personal belongings are taken at your own risk.
(e) Ballooning is an outdoor adventure activity, The International Balloon Flight Company cannot be held liable for damage to clothing or belongings.
9. We carry Air Carriers Liability Act Insurance up to $500,000 per passenger and $5,000,000 combined single limit legal liability.
10. We do require you to sign a standard The International Balloon Flight Company 'Registration & Acceptance of Risk' before the flight. When you sign this, you are operating under The International Balloon Flight Company Air Operators Certificate S572815-08, issued by the Civil Aviation Safety Authority of Australia. (Other affiliate operators will have their own registration system.)
Should you have any questions regarding these Terms & Conditions, please contact our Reservations Team for further information on +61 1300 891 930 or firstname.lastname@example.org
Hunter Valley Ballooning is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988. The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including by telephone, by email, and our website www.huntervalleyballooning.com.au. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Hunter Valley Ballooning will not charge any fee for your access request, or charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.